Frequently Asked Questions
Everything you need to know about your new favorite reusable cup.
What materials are KeepCups made from?
Our products are crafted from high-quality tempered soda lime glass, BPA-free non-toxic plastic, and sustainably sourced cork. Each component is chosen for durability and to ensure the best flavor experience for your beverage.
Are KeepCup products dishwasher and microwave safe?
Most of our glass and plastic components are dishwasher safe on the top rack. However, we recommend hand washing the cork bands to preserve their integrity. The glass and plastic cups are microwave safe, but the lids should be removed first.
How long will my order take to ship within the USA?
Standard shipping typically takes 3-7 business days depending on your location. We process all orders from our domestic warehouse to ensure the fastest delivery possible.
What is your return policy?
We offer a 30-day return window for unused products in their original packaging. If your item arrives damaged or defective, please contact our support team immediately for a replacement or full refund.
Can I buy replacement parts if I lose my lid or plug?
Yes, we believe in sustainability and longevity. You can purchase individual lids, plugs, and bands on our website to extend the life of your KeepCup rather than replacing the entire unit.
Do KeepCups fit in standard vehicle cup holders?
Yes, our cups are designed to be barista-standard and fit into most vehicle and bicycle cup holders, making them the perfect companion for your daily commute.